Global Travellers Want to Keep Connected

– Wi-Fi and creature comforts are hotel amenity must haves –

JAKARTA

Global travellers are looking for a home-from-home experience when they stay in a hotel according to the latest research from leading online accommodation booking service, Hotels.com®. Topping the list of must-have hotel amenities are free Wi-Fi and free food and beverages, with caffeine being a must. All the rest is just well… extra.

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Staying Connected…for Free

• 34 per cent say free Wi-Fi is the number one factor in choosing a hotel even on leisure stays.
• 56 per cent of respondents said free Wi-Fi was their number one must-have when travelling for business.
• 66 per cent indicated free Wi-Fi is the amenity they most wish would become standard at all hotels in 2013.

Free Wi-Fi trumps both free parking and complimentary breakfast when it comes to choosing a hotel for both leisure and business travel, showing that access to the online world is a necessity for modern-day travellers with over a third still looking to stay connected whilst on their holidays. In fact just 11% of global travellers said they would be willing to pay for Wi-Fi when staying in a hotel.

“With an increase in airlines and airports offering free Wi-Fi, tech-savvy travellers expect the experience to continue upon arrival at their hotel,” said Kate Hopcraft of Hotels.com. “They are using their tablets, smart phones and laptops to plan activities, stay connected to family and even order a delivery meal straight to their hotel room, so it’s no surprise they require free and fast Wi-Fi.”

The Perk of New TechnologyFavourite “Modern” In-Room Amenity

It would seem that the technological creature comforts of home are also high on the priority list for travellers with 23 per cent of global respondents choosing high-end coffee makers as their top modern in hotel room amenity. Totally wired rooms which are completely controlled by one remote for any need took 20 per cent of the global vote. Guests also indicated they would like to enjoy that much-wanted free Wi-Fi on hotel-provided tablets for guest information, room service and local guides (15 per cent global).

It’s the Little Things that CountMost Appreciated Simple Amenity

Keeping hydrated when travelling is important to hotel guests with 43 per cent choosing complimentary bottled water as the most appreciated simple amenity. Only respondents from Taiwan, Hong Kong and Brazil rated free power adaptors above bottled water.

The Way to Hotel Guests’ HeartsThrough Their Stomachs!

• Free breakfast ranked as the favourite (31 per cent) non-tech item global travellers want to see become standard at all hotels in 2013.
• Happy hours, wine tastings or any other time with free food and drinks is 42 per cent of global travellers’ favourite newly offered hotel service amenity, with international breakfast options coming in second (19 per cent).
• Travellers cite unlimited free food and beverages as their most (23 per cent) missed comfort from home when travelling. Another 14 percent said they miss access to cooking in their kitchen the most.

Five-Star LifeThe Highs and Lows of Luxury Perks

• 26 per cent say their favourite amenity while staying at a luxury hotel is the high end fitness centre and/or spa, while designer toiletries also rank highly (21 percent).
• While travellers enjoy their time living the highlife, the promotion of bath menus/bath butlers (26 per cent) and turn down service (24 per cent) as amenities simply aren’t of interest according to survey respondents.
• More than half of respondents (54 per cent) chose the complimentary use of a Rolls Royce Phantom as the “outrageous” luxury hotel amenity they’d most like to experience. No real surprise there! British respondents were even more enthusiastic about this opportunity, with 60% voting it their fantasy amenity.
• The surreal car ride beat out access to a tea sommelier (nine per cent), in-room mixologist (nine per cent), and fragrance butler (five per cent) among other lesser desired extreme amenities.

Hotels.com makes it easy to book the type of accommodations with amenities travellers want through theme/type and amenities filters to help guests find the perfect home away from home they desire.

Editors Note: The survey was conducted in January 2013, using a weighted average based on a sample size of more than 8,600 respondents across 28 countries/cities: Argentina, Australia, Brazil, Canada, China, Colombia, Denmark, Finland, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Korea, Mexico, Netherlands, New Zealand, Norway, Russia, Singapore, Spain, Sweden, Switzerland, Taiwan, UK, USA.

About Hotels.com®

Hotels.com is a leading online accommodation booking website with almost 200,000 properties around the world, ranging from international chains and all-inclusive resorts to local favourites and bed & breakfasts, together with all the information needed to book the perfect stay. Hotels.com benefits from one of the largest hotel contracting teams in the industry, negotiating the best rates for its customers, and offers frequent sales, special deals and promotions. Regular customer e-newsletters provide exclusive offers and advance warning of up-coming sales. There are more than 7 million reviews on the site from users who have actually stayed in the hotels to ensure customers can make an informed choice when booking. Through its industry-leading loyalty programme Welcome Rewards, customers can earn a free night for every 10 nights stayed at more than 85,000 hotels. Under its Price Match Guarantee, if a customer can find the same deal for less on a prepaid hotel, Hotels.com will refund the difference. Travellers can book online or by contacting one of the multilingual call centres. Special apps for mobile phones and tablets can also be downloaded at http://www.hotels.com/deals/mobile enabling customers to book on the go with access to 20,000 last minute deals. For the last nine years, Hotels.com has published an award-winning twice-yearly review of international hotel room price trends called the Hotels.com Hotel Price Index which is now produced in 30 individual country editions. Follow Hotels.com on Facebook at facebook.com/Hotels.comUK, on Twitter at @HotelsdotcomUK and YouTube at http://www.youtube.com/HotelsEU. Hotels.com is part of Expedia Inc., the largest online travel company in the world with an extensive portfolio that includes some of the world’s best-known brands.